We are committed to your satisfaction with our merchandise beyond the point of sale. When you purchase Alikay Naturals products that are new to you – we recommend that you purchase 2 oz. trial/travel size prior to purchasing full-size products. Due to the nature of our products, we cannot re-stock them after they leave our facility since we cannot guarantee contents have not been compromised. Thus, all sales are final.
Any refund granted will be processed based on the original form of payment. Once a refund has been processed by our Alikay Naturals headquarters, please allow 2-3 business days to view this transaction in your account. This processing time is outside of our control.
LOST / STOLEN PACKAGES
If your package has been lost/stolen, please file a claim with the carrier listed on your shipping notification.
- USPS Customer Service Contact Number: (800) 275-8777
- FedEx Customer Service Contact Number: (800) 463-3339 (1-800-GO FEDEX)
UNDELIVERABLE PACKAGES, SHIPPING
If a package is returned to our warehouse as undeliverable, you will be contacted by email or phone for address verification. If we DO NOT receive a response in 7 days, you will be issued a refund for the amount of the order – less the initial shipping costs. If you choose to have your package reshipped, there will be an additional reshipping fee due prior to shipping.
The following items cannot be returned:
- Gift Cards
- Individual products purchased as part of a set (the entire set must be returned)
- VIP Membership
We are unable to process new orders via the return process. If you wish to replace the item, please place another order online. For your protection and to ensure prompt delivery, we recommend that you send your return via USPS with delivery confirmation. We are sorry, but return shipping fees are not refundable. In the case of Damaged Items, please refer to damaged items section below.
If you purchased from one of our retailers or distributors – returns should be coordinated through that company according to its return policies and procedures. Receipt is required.
When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping package to show some wear. If damage occurred to any product(s), please photograph the package and damaged item(s) and email it to us at firstname.lastname@example.org.
Please include your order number.
Or please contact customer service at (877) 293-8659. We are available Monday through Friday from 10:00 AM to 5:00 PM U.S. Eastern Time, excluding holidays. Our customer service representatives will be happy to assist you.
If you received the wrong item based on a packaging error on our part, we apologize and are glad to correct our error. Please contact us within 5 business days of receiving the item based on mail carrier’s delivery confirmation status. We will provide a return label for the item that was incorrectly shipped. We will then ship you the correct product.
Please bear in mind that our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has been shipped.
The store locator is provided to help you find the locations near you that sell Alikay Naturals's fabulous products! We suggest that you call ahead to check availability for items with your local store. Each company determines which products will be on the shelves and how much to keep in stock. If you don't see a product you need, communicate with the store manager naming Alikay Naturals and the product you need.
If the reseller is out of stock, send a picture to email@example.com and identify the name of store plus the address you visited. Please help us so we can work with them to replenish and try to meet your needs.
We update the store listings regularly. Please keep in mind that we publish what they provide, so we cannot be responsible for errors and omissions.
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