Shipping
Returns
Alikay Rewards Program

SHIPPING

We use USPS and Fed Ex and ship Priority. We also use USPS to ship First Class. Our normal time to process and ship your order is 2-3 business days. We view orders placed Friday on the next business day.

We are unable to ship on weekends and holidays which will extend order processing. Extended times may also occur during sale periods. We apologize for any inconvenience during these times and thank you for your understanding.

We provide an email shipment notification for every order. In most cases, tracking information can be used to monitor your shipment. *

We urge you to add optional services to help protect against lost orders, theft and damages during transit. At check-out, you have options to select signature confirmation (someone over 18 must be home to sign) and/or insurance (best way to recover damages). We are not responsible for delivery issues that may occur once the carrier accepts the package.

We DO ship INTERNATIONALLY and to MILITARY ADDRESSES. Please see shipping information listed under each item. International delivery can take 2-3 times longer than domestic shipping. We work diligently to get orders out quickly to help improve your delivery time.

We are not responsible for customs fees, taxes/VAT, or other related costs.

Please note that using USPS First Class International shipping method is not trackable on-line once it leaves the United States. This is a function of USPS software and outside our control. If you wish to track your order, please choose USPS Priority Mail or FedEx.

Please review your shipping address before paying for your order. Please edit your account details for corrections. If the address you provide is incorrect, there may be a delay with delivery. If your address is incorrect, it may be returned to us. You will be responsible for any costs to re-ship your order.

*Shipping times may be delayed during sale periods.



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RETURN POLICY

 We are committed to your satisfaction with our merchandise beyond the point of sale. When you purchase Alikay Naturals products that are new to you – we recommend that you purchase 2 oz. trial/travel size prior to purchasing full-size products. Due to the nature of our products, we cannot re-stock them after they leave our facility since we cannot guarantee contents have not been compromised. Thus, all sales are final.


ORDER REFUNDS

Any refund granted will be processed based on the original form of payment. Once a refund has been processed by our Alikay Naturals headquarters, please allow 2-3 business days to view this transaction in your account. This processing time is outside of our control.

LOST / STOLEN PACKAGES

If your package has been lost/stolen, please file a claim with the carrier listed on your shipping notification.

    USPS Customer Service Contact Number: (800) 275-8777
    FedEx Customer Service Contact Number: (800) 463-3339 (1-800-GO FEDEX)

UNDELIVERABLE PACKAGES, SHIPPING

If a package is returned to our warehouse as undeliverable, you will be contacted by email or phone for address verification. If we DO NOT receive a response in 7 days, you will be issued a refund for the amount of the order – less the initial shipping costs. If you choose to have your package reshipped, there will be an additional reshipping fee due prior to shipping.

The following items cannot be returned:

    Gift Cards
    Individual products purchased as part of a set (the entire set must be returned)
    VIP Membership

RETURN, REPLACEMENTS

We are unable to process new orders via the return process. If you wish to replace the item, please place another order online. For your protection and to ensure prompt delivery, we recommend that you send your return via USPS with delivery confirmation. We are sorry, but return shipping fees are not refundable. In the case of Damaged Items, please refer to damaged items section below.

EXCHANGES

If you purchased from one of our retailers or distributors – returns should be coordinated through that company according to its return policies and procedures. Receipt is required.

DAMAGED ITEMS

When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping package to show some wear. If damage occurred to any product(s), please photograph the package and damaged item(s) and email it to us at customerservice@alikaynaturals.com.

Please include your order number.

Or please contact customer service at (877) 293-8659. We are available Monday through Friday from 10:00 AM to 5:00 PM U.S. Eastern Time, excluding holidays. Our customer service representatives will be happy to assist you.

INCORRECT ITEMS

If you received the wrong item based on a packaging error on our part, we apologize and are glad to correct our error. Please contact us within 5 business days of receiving the item based on mail carrier’s delivery confirmation status. We will provide a return label for the item that was incorrectly shipped. We will then ship you the correct product.

CANCELLATION POLICY

Please bear in mind that our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has been shipped.

STORE LOCATOR

The store locator is provided to help you find the locations near you that sell Alikay Naturals's fabulous products! We suggest that you call ahead to check availability for items with your local store. Each company determines which products will be on the shelves and how much to keep in stock. If you don't see a product you need, communicate with the store manager naming Alikay Naturals and the product you need.

If the reseller is out of stock, send a picture to customerservice@alikaynaturals.com and identify the name of store plus the address you visited. Please help us so we can work with them to replenish and try to meet your needs.

We update the store listings regularly. Please keep in mind that we publish what they provide, so we cannot be responsible for errors and omissions.

 

COPYRIGHT/ PATENT

Copyright 2017© by Black Onyx World LLC. Alikay Naturals. All rights reserved. Pictures, designs, videos, recipes and content cannot be used by anyone unless permission has been given. Users are forbidden to reproduce, republish, redistribute, or resell any materials from this website without permission of Black Onyx World LLC. All text and information written on this site is protected by the Intellectual Property Act. For permissions and other copyright-related questions, please email your question to: customerservice@alikaynaturals.com.

 

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ALIKAY REWARDS PROGRAM

ARTICLE I

GENERAL

 

1.1 OVERVIEW

The ALIKAY REWARDS program (the “Program”) is a loyalty reward program offered by ALIKAY NATURALS (the “Company”, “us”, “our” or “we”) to certain customers of the Company. The Program is accessible through www.alikaynaturals.com (the “Program Website”) and any other related sites and applications referred to on the Program Website including without limitation {Need Website} (the “Explainer Page”).
The Program allows persons who have completed the membership enrolment steps (each, a “Program Member” or “Member”) in accordance with the present Terms and Conditions to collect points when making purchases on items identified from time to time by the Company (“Eligible Purchases”) , and to redeem these points for rewards, benefits and/or rebates offered by the Company from time to time.
Members acquire no vested right or entitlement to the continued availability of any particular reward, benefit or redemption level.

1.2 TERMS AND CONDITIONS

The terms and conditions set forth herein (the “Terms & Conditions”, and together with any terms set forth on the Program Website, the Explainer Page and any other terms accessible through any of the foregoing, collectively the “Program Terms”) govern the Program. The Company in its sole discretion can, restrict, suspend, amend, extend or otherwise alter the Program Terms at any time and without prior notice. If the Program Terms have been updated, the Company will post the new Program Terms on the Program Website and note the date that they were last updated. No change will be effective until such change has been posted for at least ten (10) days. We encourage Members to review the Program Terms each time they use the Program.

1.3 ACCEPTANCE

By using or enrolling in the Program, you accept and agree to be bound by these Terms and Conditions.


ARTICLE II

PROGRAM MEMBERSHIP


2.1 MEMBERSHIP ENROLLMENT

Membership is free and no initial purchase is required to become a Member. To become a valid Member, you must complete the enrolment process by providing comprehensive and accurate information and indicating your acceptance of the Program Terms.

2.2 PASSWORDS AND SECURITY

In order to enroll in the Program, you will have to register and create an Account with us and provide one or more names, email addresses, login usernames and passwords (together, “ID”). You are responsible for maintaining the confidentiality of your ID. You agree not to use the ID of any third party or disclose your ID to any third party. You are responsible for every and all activities that occurs on your Account. If you suspect any unauthorized use of your Account, you must notify us immediately. You agree to provide us with correct and complete account information at all times and inform us of any changes to the information you have provided. We will keep your ID confidential. Only one ALIKAY REWARDS PROGRAM rewards account (“Account”) is permitted per person.

2.3 SUSPENSION RIGHTS; CAPACITY

Provided the Company determines that a Program Member has abused any of the Program’s privileges, fails to comply with any of the Program Terms or makes any misrepresentation to the Company may, in its sole discretion, take such actions as it deems appropriate, including without limitation, suspending such Member’s privileges under the Program, revoking any or all of the points in such Program Member’s Account, and/or revoking the Program Member’s membership in the Program, in each case, with or without advance notice to the Member and without liability to the Company.

Points will be unawarded if in the Company’s reasonable opinion, the merchandise purchased will be used for resale or commercial use and any points awarded on such orders will be forfeited. If a Member was presented with points for an proposal or promotion in which a Member purchased product(s) in excess of reasonable quantities, the points awarded as a result of that offer or promotion may be forfeited in need of prior notice and the Account may be suspended or closed.

Unless further restricted elsewhere in the Program Terms, Membership is only available to
 (i) individuals above the age of majority and who have legal capacity, and
 (ii) corporations, businesses, charities, partnerships, enterprises, schools or anyone other than an individual, provided that such entity has legal capacity and has duly authorized such Membership. If a Member does not meet the capacity requirements set out above, all points granted to such Member may be forfeited without prior notice and the Account may be suspended or closed.

2.3.1 CHANGE IN INFORMATION

Program Members is responsible to advise the Company immediately of any change to their address or other contact information. The Company will not be responsible for any communication not received by a Program Member, provided that the Company sent such communication to the address or other contact information then on file from such Program Member.

2.4 INACTIVE ACCOUNTS

A Program Member Account is deemed to be inactive if points are not earned in connection with such Account for Three Hundred Sixty-five Days (365). Once an Account is deemed to be inactive, all points in such Account may, in the Company’s sole discretion, be deemed to have been forfeited by such Member, with or without notice.

2.4.1 ACCOUNT CLOSURE

Points are reduced to zero upon closure of a Membership.

2.5 SECURITY

If a Membership is used by any other person, all points relating to purchases made by such other people will be credited to the Member’s Account. The Company assumes no liability or responsibility for points redeemed by any person(s) prior to a notification to the Company’s Customer Service Centre that the Membership Number has been compromised. Any points redeemed prior to notification shall be at the Member’s risk.

ARTICLE III

REWARD POINTS


3.1 COLLECTION; REDEMPTION

Points can be earned by Program Members in connection with purchases of goods and/or services made through the Company as set forth on the Explainer Page, regardless of method of payment, provided that the Membership Number is presented/entered at the time of purchase.
Points can be redeemed for rewards. When enough points have been accumulated to obtain the reward(s) desired, and redemption may occur through online as set forth on the Program website or Explainer Page. The redemption schedule, available prizes and other information is available on the Explainer Page.

A Member must provide his/her Membership details when redeeming points to ensure the integrity of the Member’s points balance. Each Member is responsible to ensure that all Personal Information is correct and up-to-date and the Company reserves the right to block redemptions where the Member information is inaccurate or incomplete. Members are solely and entirely responsible for keeping their Account secure. If a purchase price is lower than the redemption value of the points, the remaining dollar value associated with all utilized points will be forfeited.

3.2 VALUE

Points have no cash value and are not exchangeable for cash.The accumulation of points does not entitle the Program Members to any vested rights, and the Company does not guarantee in any way the continued availability of any reward, redemption level, rebate or any other benefit. The Company assumes no liability to Members regarding the addition or deletion of items from or for which points can be collected and/or redeemed.

3.3 TRANSFERABILITY

Except as permitted from time to time by the Company, points cannot be assigned, exchanged, traded, bartered, purchased or given by gifts or otherwise sold. Any points so acquired are void. For the avoidance of doubt, such prohibited transfers include transfers upon operation or law upon the death of a Member.




3.4 RETURN/EXCHANGE POLICY

In the event of a return/exchange of any eligible purchase that initially earned points, such points will be deducted automatically from the Account that was used for the eligible purchase (whether or not the Membership Number is presented at the time of return and/or exchange). Points will be deducted at the same rate as they were earned.
Upon the return and/or exchange of products awarded through the redemption of points, all redeemed points will be forfeited.

3.5 PROMOTION

Occasionally, the Company may advertise or offer exclusive offers to select Members to redeem points for items other than a discount reward, or receive additional benefits or discounts.


ARTICLE IV

PRIVACY



4.1 CONFIDENTIAL INFORMATION

We are committed to maintaining your privacy. We will maintain the privacy and security of all personal information collected from Members, including, but not limited to: name, address, email address, telephone numbers, date of birth, account number and purchasing details (“Personal Information”).
You understand that through your use of the Program, you consent to the collection and use of this information.As part of providing you the Program, we may need to provide you with certain communications, such as service announcements and administrative messages. These communications are considered part of the Program and your Account.

4.2 UNSUBSCRIBE

By sharing your email address and as an active customer and Program Member, us and/or our service providers may communicate to you exclusive/special offers, services, promotions and program information. You can unsubscribe from receiving such messages at any time by updating your online account, by contacting customer service of the applicable entity, or by clicking unsubscribe at the bottom of any promotional email.


ARTICLE V

GENERAL


5.1 ACCEPTANCE

By enrolling in the Program, each Member (i) certifies that he or she is over the age of majority in the province in which he or she resides (or is observed by a parent or legal guardian who agrees to the Program Terms) and of mental capacity (or is supervised by a legal guardian who agrees to the Program Terms), (ii) consents to the company’s collection and use of certain personal information, except as he or she may otherwise notify the Company and (iii) agrees to the Program Terms, as they may be amended from time to time.

5.2 OTHER TERMS

These Terms & Conditions are in addition to any other Program Terms and shall be read together with such other Program Terms as one and the same instrument; provided, that if there is a conflict between any terms set forth in these terms and conditions, the Program Website, the Explainer Page and/or any other Program Terms, such conflict shall be resolved as follows: first, these Terms & Conditions, the Explainer Page shall prevail, thereafter, thereafter the Program Website and finally any other Program Terms. For the avoidance of doubt, in the event of any action, proceeding or other dispute arising from or relating to any Program Terms, such dispute shall be settled in accordance with the provisions and procedures set forth in these Terms & Conditions.

5.3 ABUSE

Any abuse by a Member of the Program’s privileges, any failure by a Member to follow these Terms and Conditions, or any misrepresentation by a Member may subject the Member to expulsion from the Program, including forfeiture of all accumulated points.

5.4 WAIVER

Every effort has been made to ensure that the information herein is correct. The Company is not responsible for any errors or omissions in printed copies of these Terms and Conditions nor those published every so often on its website.
Any waiver by the Company of the strict observance, performance or compliance by a Member with any of the Terms and Conditions contained herein, either expressly granted or by course of conduct, shall be effective only in the specific instance and shall not be deemed to be a waiver of any rights or reliefs of the Company as a result of any other failure to observe, perform or comply with the Terms and Conditions. No delay or omission by the Company in exercising any right or remedy hereunder shall operate as waiver thereof or of any other right or remedy.
In the event that any provision in these Terms and Conditions is determined to be invalid, illegal, or unenforceable, such determination shall not affect the validity and enforceability of any other remaining provisions of these Terms and Conditions.

5.5 GOVERNING LAW

The laws of the State of Florida shall govern these Terms and Conditions, without regard to its principles of conflicts of law. By using this Program, you expressly consent to exclusive jurisdiction and venue in the courts located in the state of Florida, County of Lee and waive any objection to such courts, including without limitation on the basis of jurisdiction, venue or inconvenience of a forum.

5.6 CONTACT

If you have any questions about these Terms and Conditions or assuming you wish to provide any feedback with respect to the Program, please contact us at: customerservice@alikaynaturals.com.



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Formulated with NO mineral oil, NO alcohol, NO sulfates , NO silicones, NO parabens